Returns & Refunds Policy

We want you to be confident in every part you buy from Enjini Auto. This policy explains how returns and refunds work.

Change of mind

Because most items are used, mechanical parts sourced to order, we are not able to accept change-of-mind returns on parts that have been fitted or installed. If a part is still unused, uninstalled and in its original condition, contact us within 7 days of delivery to arrange a return; a handling and restocking fee may apply, and outbound shipping costs are non-refundable.

Faulty or incorrect items

If a part arrives damaged, is not as described, or does not match your vehicle’s confirmed fitment details, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or refund, in line with the Consumer Protection Act.

Refund method and timing

Approved refunds are paid back to the original payment method. Please allow up to 10 business days for the refund to reflect, depending on your bank or payment provider.

Return shipping

For faulty or incorrect items, we cover reasonable return shipping within South Africa. For cross-border orders (Namibia, Zimbabwe, Botswana) or change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed in writing.

To start a return, email info@enjiniauto.co.za with your order number and reason for return.